Terms of Service & Privacy Policy

Joyce Young Collections

Privacy Notice

By Storm Ltd and Joyce Young Collections takes your data privacy seriously.  In order to provide you with our services we collect and use personal data which means that we are a ‘Data Controller’ and we are responsible for complying with Data Protection Laws and the General Data Protection Regulations (GDPR).

In this Privacy Notice, we want to inform you what information we collect, how we use it and what rights individuals have in relation to the collection and processing of their personal data.

Our Contact Details

By Storm Ltd

Unit 1A, 1987 Maryhill Road

Glasgow

G20 0BT

Tel:   0141 942 8900

If you have any questions in respect of this Privacy Notice or how we manage your personal data, please contact us at any time using the details above.

What personal data we collect and process

We collect the following types of data when you make an enquiry or purchase goods from us:

  • General contact details such as your Name, Address, email address, Telephone number
  • Details of goods purchased
  • General communications between us
  • Your payment or bank details
  • Information obtained through our use of cookies (please see our separate Cookie Policy)
  • Your account registration details
  • Your marketing preferences

Payment Information

To provide you with our Services, we require you make payments through Worldpay.  On the payment page you are asked to provide information such as your credit card type, credit card information, your full name, and card address details. This information is required to process your payments in exchange for the Services provided through Worldpay, however, we ourselves do not access or store your Payment Information.

All your card details are passed from your browser using the highest levels of PCI and SSL encryption and you can view the Worldpay privacy information here: https://online.worldpay.com/terms/privacy

Special Categories of Personal Data that we collect:

We do not collect special categories of data

How we collect your information

In most cases / We collect your data directly from you.  We collect data and process it when you

  • Register an account or subscribe to our mailing list on our Website
  • Make a purchase via our shop / website
  • Complete an online ‘contact us’ form
  • Speak to us on the telephone to discuss or use our products
  • Email or write to us to enquire about or use our products
  • View our website via your browsers cookies (see our Cookie Policy)

We also receive your data indirectly from the following sources:

  • Social Media Sites
  • Public sources – demographic data, Market Research

Why we do we collect your information?

Where we collect and process personal data, we need to make sure we can identify both the purpose and our legal basis for doing so.  There are 6 possible legal bases which are:

Consent – where we have consent from you to the processing your personal data for one or more specific purpose

Contract – where the processing is necessary for the performance of or negotiating a contract of sale with you

Legal Obligation – The processing is necessary for us to comply with our own legal obligations

Vital Interests – Where the processing is necessary in order to protect the vital interests someone

Public Interest – Where the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

Legitimate Interests – Where the processing is necessary for the purposes of our legitimate interests pursued by the us, except where those interests are overridden by your interests or fundamental rights and freedoms.

Our purposes and legal basis for the information we collect are detailed below:

Our PurposeOur Legal Basis
To understand your requirements prior to making a sale with youThe processing is necessary for the performance of an anticipated Contract
To understand your requirements to ensure that any purchase  meets your needsThe processing is necessary for the performance of a Contract with you
To fulfil your contract of sale and provide you with the service you expectThe processing is necessary for the performance of our Contract with you
To manage our business operations and comply with any internal policies and proceduresIt is in our legitimate interests to use your personal information to ensure that we provide and adapt our services
To notify registered users / existing customers about changes to our serviceIt is in our Legitimate Interests to use your personal information to keep you informed about any changes that may affect you
For Marketing of similar products to existing or previous customers or enquirersIt is in our legitimate interests to use your personal information for marketing purposes where the services being marketed are similar and  relevant to you.
For electronic Marketing of services to new customersWe rely on Consent for direct marketing potential new customers
To comply with our legal obligations, law enforcement, court and regulatory bodies requirementsTo comply with our Legal Obligations
To identify and prevent fraudIt is in our Legitimate Interests to act as a responsible business

Where we rely on your consent you have the right to withdraw this consent at any time by contacting us.  Full contact details can be found at the beginning of this notice.

Legitimate Interests – Where the processing of personal data is based on our Legitimate Interests, it is to improve on our service, security and prevent fraud or illegal activity in favour of the wellbeing of our customers, employees and shareholders.

Direct Marketing

We may send you details of similar products to those you have enquired about or purchased from us previously.   You can opt out of receiving this information from us at any time by contacting us using the above details or clicking ‘unsubscribe’ on any messages you may receive.

We will never share or sell your information to any other party for marketing purposes.

Who we share your information with?

From time to time we may share your personal information with other companies in the By Storm Ltd Group or with the following third parties for the purposes set out above:

  • Other third parties who process data on our behalf such as Payment Services Providers
  • Accountants, Auditors or Solicitors
  • Software and Cloud Services
  • Specialist Experts for example website operators, Marketing Companies
  • Fraud detection Agencies
  • Police and Law Enforcement agencies where reasonably necessary for the prevention or detection of a crime
  • Debt Collection Agencies or Credit Reference Agencies only where necessary
  • Selected Third Parties in connection with the sale, transfer or disposal of our business

International data transfers

Whilst we do not process your data outside of the UK, in today’s world with the use of cloud software and service or payment providers, your data can be transferred out with the UK.

Where this is the case, we ensure that appropriate safeguards are in place including ensuring that those countries have Adequacy decisions in relation to GDPR or that Standard Contract Clauses have been put in place to protect your data.

Automated decision-making or Profiling

We do not process personal data for automated decision making or profiling

How Long do we keep personal data for?

We will retain personal data in accordance with legal and regulatory requirements and for no longer than is necessary to fulfil the purposes set out in this privacy policy.  The time period for retention will depend on the purpose for which we collected the information and is never on an indefinite basis.  Subsequently, we will delete your personal data in accordance with our data retention and deletion policy or take steps to properly render the data anonymous, unless we are legally obliged to keep your personal data longer (e.g. for tax, accounting or auditing purposes).

The following details the criteria used to establish the retention period set out within our policy.

Where it is still necessary for the provision of our Services

This includes the duration of any contract for products we have sold to you and for a period of 24 months after the end of any subscription or contract of sale with a view to maintaining and improving the performance of our products, keeping our systems secure, and maintaining appropriate business and financial records. Most of our retention periods are determined on the basis of this general rule.

Where required by Statutory, contractual or other similar obligations

Corresponding storage obligations may arise, for example, from laws or regulation. It may also be necessary to store personal data with regard to pending or future legal disputes. Personal data contained in contracts, notifications and business letters may be subject to statutory storage obligations depending on national law.

Your Rights as a data subject 

As a data subject, you have rights in relation to your personal data.  These are:

The Right to Access – You have the right to request details of personal information held or processed and to copies of this data.  We do not usually charge for this service.

The Right to Rectification – You have the right to request that any information be corrected that you believe is inaccurate or to complete any information that you believe is incomplete.

The Right to Erasure – You have the right to request that we erase your personal information under certain conditions

The Right to Restrict Processing – You have the right to request that we restrict the processing of your personal data under certain circumstances

The Right to Object to Processing – You have the right to object to our processing of your data, under certain conditions.

The Right to Data Portability – You have the right to request that we transfer the data that we have collected to another organisation or directly to you, under certain conditions.

You also have the Right to Withdraw Consent where you have previously provided this at any time.  To do so, please contact:  Name, address to withdraw consent.

To exercise any of these rights, please contact:

You also have the right to complain to the Supervisory Authority.  Where you wish to report a complaint or feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at:

Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline: 0303 123 1113

Online Enquiries: https://ico.org.uk/global/contact-us/

Contractual Obligations and Consequences

In some circumstances, the provision of personal data is partly required by law (for example, tax regulations, legal obligations) or can also result from contractual provisions.  This means that it may sometimes be necessary to conclude or fulfil a contract, that the personal data be provided.  In those circumstances where the data is not provided or where certain rights are exercised, (Erasure, Object) there is a possible consequence that the contract of sale could not be fulfilled or concluded and may be cancelled.  In such an event refunds would not usually be provided.

Cookies & Similar Technologies

When you visit our Website, we use cookies and similar technologies to provide you with a better, faster and safer user experience or to show you personalised advertising. Cookies are small text files that are automatically created by your browser and stored on your device when you visit or use the Website.

For full information on our use of cookies and how to manage them, please see our Cookie Policy 

External Links

Please remember: when clicking on external links via our website or in this notice, or where you find us via social media platforms, we have no control over the privacy settings on these websites, so please remember to review the privacy information on those sites and set your preferences in line with their own policies and cookie controls separately.

Data security

We aim to protect your personal data through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration.

We store customer records with secure,  controlled and restricted access.  We operate organisational policies which detail electronic and physical security, security monitoring, access control and password security measures.  We also maintain and use anti-virus and malware software and firewalls at all times.

Changes to our Privacy Notice

All businesses change from time to time.  By Storm Ltd keep our Privacy Notice under regular review.  This Privacy Notice was last updated on 1st September 2021. 

Contacting Us

If you have any questions in respect of this Privacy Notice or how we manage your personal data, please contact us using the details at the beginning of this notice.

Body Measurement Size Chart

Product Measurements

How to Measure

Size guide

1. Bust
Measure around your back and the fullest part of your bust

2. Waist
Measure the slimmest part below your ribs and above your navel

3. Hips
Measure around the fullest part of your hips

4. Height
Get someone to help you with this and measure from head to toe